This consulting engagement is focused on the assessment of an organization's People, Process, and Technology as it relates to Software Configuration Management.

Goal of Service

A clear vision regarding the specific optimization opportunities across an organization's People, Process, and Technology within the software configuration management phase of the SDLC.

Description of Service

The first part of the engagement is the Kickoff meeting with the key stakeholders of the software configuration management team. PE will review and validate the customer expectations and ensure the service engagement meets those goals. PE will then meet one on one with managers or leads such as configuration manager, defect tracking manager, business analyst, release manager, QA, build manager, testing, manager and any staff identified as a key stakeholder. Stakeholders will be expected to discuss topics covering configuration management process, release process, defect tracking process, promotion process, deployment process, build process, skills assessment of staff and tools. In addition, stakeholders will provide pre-identified artifacts necessary to conduct the interviews. Stakeholders may be asked to complete questionnaires prior to the Kickoff meetings. This phase of the engagement is to document and understand the current condition of people, process, and technology for the configuration management aspect of the SDLC. It evaluates current CM capabilities.

In the second part of the engagement PE works with the identified stakeholders to identify optimization opportunities. The “Optimization Report” will incorporate interview notes, observations, details, explanations, examples and draws conclusions from relationships and patterns that emerge from data and use appropriate visual aids and media to communicate its results. The Optimization Report provides a roadmap of detailed actions and recommendations pertaining to people, process, and technology training and mentoring so that an organization may optimize its software configuration management process.